At EAS Windows, we believe in clear and concise communication with our customers at every step of the way -  we will keep you informed of what services and products you have bought, and when and how we will supply them.   We have created a 'Welcome and Order Confirmation Pack' for our customers that contain key documents, including our comprehensive 10-year warranty certificate.  We are unique in offering this level of quality process and communications.  We know it's one of the reasons that our customers have total confidence in EAS Windows.
1. Our initial letter confirms the order you have placed with us.    Click on Order Confirmation to the right to view a sample letter.	Order Confirmation
2. We will inform you of the project details and how we will conduct ourselves throughout.    Click on the Installation Notes to the right to view these documents.	Installation Notes(1) Installation Notes(2)
3. We will supply a blank 10-year warranty certificate which will be signed and validated after the work is completed and full payment received.    Click on the Warranty Certificate to the right to view a sample certificate.	Warranty Certificate
4. We ask that you kindly complete a satisfaction survey upon completion of the project - this feedback is important to us in order that we can continually improve our services and products.  We want our customers to keep on coming back to us as well as recommending us to friends and family. Knowing what you think of us, helps us to achieve that.  All returned forms are automatically entered into our monthly prize draw.   Please click on the Customer Satisfaction form on the right to view our questions to you.	Customer Satisfaction Survey Form
5. As an incentive for suggesting us to friends and family, you may be entitled to a recommendation fee as a token of our appreciation.   Please click on the Customer Referral form on the right to view our sample letter.	Customer Referral Form